Terms & Conditions

1. Binding Agreement & Scope

This is a high-stakes legal contract between you and Intersolution Trade Ltd. ("the Company"). By accessing the Senthora AI platform ("the Service"), you warrant that you have the authority to enter into this agreement and that you will comply with all applicable local and international laws.

2. AI Service Terms & Synthetic Content

2.1. Nature of Output: Senthora utilizes generative models (OpenAI) and synthetic voice synthesis (ElevenLabs). You acknowledge that: outputs are generated by a non-human entity, and synthetic voices are digitally generated and do not represent a real human being.

2.2. Accuracy & Reliability: While we strive for linguistic precision, the Company makes no warranty regarding the factual or grammatical accuracy of the AI. The Service is for educational enrichment only.

2.3. No Advice: The Service does not provide professional, legal, or medical advice. Any reliance on the AI for safety-critical communication is strictly prohibited.

3. User Accounts & Security Responsibility

3.1. Verification: You must provide accurate registration data.

3.2. Credential Security: You are solely responsible for maintaining the confidentiality of your Firebase-authenticated login. The Company is not liable for unauthorized access resulting from user negligence.

3.3. Account Termination: We reserve the right to terminate accounts for "dormancy" (12 months of inactivity) or for any breach of the Acceptable Use Policy without prior notice.

4. Intellectual Property (The "IP" Framework)

4.1. Company IP: All 3D assets, UI/UX designs, "Senthora" trademarks, and the proprietary "Orb" animation are the exclusive Intellectual Property of Intersolution Trade Ltd.

4.2. Input Rights: You grant the Company a worldwide, non-exclusive, royalty-free license to host, store, and process your inputs (voice/text) for the sole purpose of providing the tutoring service.

4.3. Output Ownership: Subject to full payment of fees, the Company assigns to you all rights, title, and interest in the unique outputs generated for you. However, you may not use these outputs to train competing machine learning models.

5. Fees, Renewals, and Taxes

5.1. Subscription Model: Premium access is granted via recurring fees.

5.2. Auto-Renewal: By subscribing via Apple or Google, you authorize the store to bill your payment method on a recurring basis.

5.3. Refunds: All sales are final. We do not offer pro-rated refunds for partially used subscription periods.

5.4. Taxes: You are responsible for any Value Added Tax (VAT) or sales tax applicable in your jurisdiction.

6. Restrictions on Use (Enterprise Protection)

You are strictly prohibited from:

7. Global Compliance & Sanctions

You represent and warrant that: you are not located in a country subject to EU, UK, or US government embargoes; you are not on any list of prohibited or restricted parties; and you will not use the Service in violation of Bulgarian or EU export control laws.

8. Copyright (DMCA) Policy

If you believe that any content in the App infringes upon your copyright, please send a "Notice of Infringement" to support@senthora.ai containing: a description of the copyrighted work, the location of the infringing material in the App, and your contact information.

9. Indemnification & Release

You agree to indemnify and hold harmless Intersolution Trade Ltd. from any claims, damages, or losses (including attorney fees) resulting from your breach of these Terms or your violation of any third-party rights.

10. Limitation of Liability (The "Cap")

TO THE EXTENT PERMITTED BY LAW, INTERSOLUTION TRADE LTD. SHALL NOT BE LIABLE FOR ANY LOST PROFITS, DATA LOSS, OR INDIRECT DAMAGES. IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE GREATER OF: (A) THE AMOUNT PAID BY YOU IN THE PREVIOUS 6 MONTHS, OR (B) €100.

11. Force Majeure

The Company is not liable for failures caused by external factors including, but not limited to: cloud provider outages (AWS), API failures (OpenAI), solar flares, war, or government mandates.

12. Dispute Resolution & Venue

12.1. Informal Resolution: You agree to attempt to resolve disputes informally by contacting us first.

12.2. Arbitration: If unresolved within 60 days, disputes shall be settled by the Court of Arbitration at the Bulgarian Chamber of Commerce and Industry (BCCI).

12.3. Venue: All proceedings will be conducted in Sofia, Bulgaria, in the Bulgarian language.